How do I replace my broken or stripped faucet handle?

Remove the "hot or cold" button from the top of the handle.  This will expose the screw that holds it onto the stem.  Once the screw is out, gently pull the handle off and bring it to us.  Since every manufacturer makes their own handle, we will need to see yours to be able to identify the brand.  If you have another handle that is not broken from the same faucet, please bring both with you.

My faucet is dripping; what should I do?

Most faucets today use either seats & springs or cartidges.  Older faucets used bibb washers and o-rings.  Before attempting to remove anything from your faucet or shower be sure to turn the water supply OFF!  If you are unsure where to turn off your water supply; check to see if there is a stop valve located under your sink or shut off valves in the access behind the bathtub.

1. Remove the hot or cold button on top of the handle.
2. Remove the screw holding the handle on.
3. Turn handle to the ON position.
4. Gently pull off handle.  This will expose the stem. They are held in by either a nut or you will see a place to put a wrench.  Turn the unit counter-clockwise and then remove it.
5. Bring all the parts you removed for us to identify.  Our technicians will then assist you the rest of the way.

My toilet will not stop running, what do I need to do?

Most toilet leaks are caused by bad flappers.  Unlike the old days "hardware store universal flappers" just don't cut it.  Nearly all manufacturers make a different flapper for each model.  Bring us the original flapper or name brand and model number of your toilet (check tank or lid). If you are unable to get this information please bring a digital photo of your toilet. 

Ways to determine toilet leaks... 

1. You can determine if your flapper is leaking by adding a small amount of dark food coloring in the tank.  If the water inside the bowl becomes colored your flapper is bad.
   
2. If your toilet is leaking in or overflowing inside the tank, shut off the water valve located underneath the toilet by turning it clockwise.  Remove any screws or caps from the fill valve located on the left side of the tank and bring us all the parts that were removed. This is usually an easy fix.
   
3. If your toilet rocks, wiggles, or if you see water coming out from underneath the bowl it is time to change your wax ring and reset your bowl.  Our technicians can walk you thru this project with ease.

I would like to purchase a toilet, what information should I know prior to shopping for one?

First you must know your rough-in measurement.  The rough-in measurement is from the middle of the toilet bolts located on the floor to the finished wall (be sure to measure past the baseboard to the actual wall).  The measurement will be:  10", 12", or 14".  The standard rough-in measurement is 12".  You need to know this before you shop!

Options after knowing your rough-in measurement:

Elongated or round bowl

Toilet height : 15" standard, 16" comfort, or 17" ADA (American Disabilities Act)

Now all you have to pick is a color!

Why are Toto toilets better quality than others?

The difference is in the design.  A Toto flushes front to rear verses a swirl flush.  The 2-1/4" trap, 3" flush valve, (PowerGravity, GMax, Dual Flush Systems) are superior in performance to other brands.  Please stop by to see our Toto showroom.

May I substitute petroleum jelly for plumber's grease when installing washers, o-rings or stems?

You should not use petroleum jelly at any time when installing products containing rubber.  It will break down rubber.

Do you stock replacement toilet tank lids?

We do have a limited selection in stock or we may be able to special order your particular lid.

8.

Does Comet Plumbing offer service work?

We do not offer on-site plumbing service work, but if you bring in your parts we may be able to rebuild them so you will not have to purchase a brand new product.

Does Comet Plumbing offer gift certificates?

Yes.  We offer this unique gift idea for that hard to buy for individual.  This would also work well for someone remodelling or building a home.